Shipping policy
Our Website offers FREE Shipping worldwide
Local Delivery (Singapore) by Ninja Van (Singapore)
- 4 to 5 Days doorstep delivery
International Shipping by FEDEX
- Express Priority Shipping
- 4 to 7 business days doorstep delivery
- Not including VAT/Tariffs/Import Tax
Frequently Asked Questions:
WHERE DO YOU SHIP?
- We ship worldwide with the rates as above.
WHEN WILL MY ORDER BE SHIPPED AFTER PURCHASING?
- We prepare and ship out your orders on the our next immediate business day.
WHERE DO YOU SHIP FROM AND HOW LONG DOES IT TAKES?
- All orders are ship from VIAE (Singapore).
- From picking up parcel to delivery on your doorstep, it will generally takes around 4 to 7 business days depending on the postage services you select.
HOW DO I TRACK MY PURCHASED PARCEL?
- International Express Tracking: https://www.fedex.com/en-sg/tracking.html
- Local Delivery Tracking: https://www.ninjavan.co/en-sg/tracking
- You will receive an email notification when the purchased parcel is ready for pick up. In the email, you will find the Airway Bill for tracking.
WHAT IF I DO NOT RECEIVE MY PURCHASED PARCEL?
- In this scenario, we appreciate if you can send us an email to communicate on this matter first. Give us a chance to track and find out the problem. Upon identifying the issue, we will take up the responsibility and do a full refund, if the lost parcel happens during shipping transition.
WHAT IS THE REFUND/RETURN/EXCHANGE POLICY?
- Please refer to more information on our REFUND POLICY
- If you have any questions regarding shipping, please email inquiry@viaestore.com